InterServer Review

InterServer is a web hosting provider that seeks to create an all-in-one experience for its users. It has been providing hosting services since 1999. Not only does InterServer offer shared hosting, but also dedicated servers, quick servers, and cloud hosting.

On top of hosting, InterServer also features email, domain names, and a website builder.

We personally test every web hosting service that we review — judging the effectiveness of its customer service department, its uptime, speed, and overall usability to help determine which one is right for you and your business.

But is all of that enough to get our recommendation?

Read on to find out.

General Info & Hosting Overview

Pros of Using InterServer Hosting

InterServer has quite many pros going for them. Let’s have a more detailed look at each of them.

1. Free Email Accounts

InterServer provides email accounts for free. What’s more, these accounts are unlimited, with no cap imposed on the end-user.

This is not just great for the branding of your business, but it’s also one less monthly expense that you have to pay. This way you don’t have to use a third-party service like Google Workspace (formerly known as G-Suite) to have a branded email account that matches your domain.

2. Free Site Migration

Not every business that signs up with InterServer is going to be building an all-new website. Some of them have established sites on other platforms and will need to transfer those over to InterServer.

That’s another service that InterServer includes for free.

Free migration is something that we always like to see in a web host provider. It helps to ease the burden of transitioning your site.

3. Solid Speed of 457 ms

Among uptime, speed is also an important factor when choosing a host. Not only does Google penalize sites that load too slow, but also visitors are more likely to leave your website if it takes too much time to respond.

For example, according to one study, website conversion rates drop by an average of 4.42% with each additional second of load time (between seconds 0–5) and the best speed for your conversion rates is 0–4 seconds.

InterServer claims that its service is specially optimized to provide users with the fastest website speeds possible. Of course, we wanted to measure that ourselves and created a test site on their platform which we continuously monitor over an extended period of time.

It seems that their claims are true. InterServer has delivered a solid average speed of 457 ms for the last 6 months.

What is reassuring, is that InterServer has been delivering very stable speed throughout the whole year.

4. 24/7 Live Chat Support

Live chat is an essential communication option on any business website. Not only is it the fastest way to contact customer support but it also plays a huge role in customer satisfaction – live chat has the highest consumer satisfaction rate at 92%.

We went hands-on with InterServer’s 24/7 live chat support and were happy with what we encountered.

It took InterServer about one minute to respond. Even though the customer rep was a bit laconic and grammatically incorrect, we still got all the information we were looking for. So, overall it was a pleasant experience.

On top of live chat, InterServer also has a vast knowledge base, phone support, ticketing, and email option.

5. 30-Day Money-Back Guarantee

We always like to see a web host that is willing to stand by its service and provide a no-risk situation for new subscribers.

InterServer gives new subscribers a 30-day money-back guarantee – plenty of time to test InterServer out and make sure that their customer service, uptime, and speed are to your liking.

6. Free SSL Security and Intershield

All of InterServer’s hosting plans come with a free SSL certificate. This is an added security boost at no cost that goes a long way toward establishing trust with your potential customers.

If you don’t have an SSL certificate, Google could list your site as being unsecured, which is a great way to drive off customers before you even get started.

InterServer also comes with Intershield security.

This is a security system developed by InterServer which performs several vital security functions, including:

• Blocking web attacks
• Scanning for viruses
• Includes a firewall built with machine learning
• Pulls from an in-house malware database

7. Unlimited SSD Storage Space

More expensive services like LiquidWeb tend to limit the space that you can have on every plan. You’re paying more, but you are also limited to how much information you can put on your site.

InterServer places no such limits on subscribers.

All shared hosting plans come with unlimited SSD storage space.

8. Free Website Builder

Another bonus to using InterServer is that the website builder SitePad is included with your subscription at no additional charge.

This is perfect for newer businesses that are not migrating a site onto the service. If they’re just starting up and looking to build a website, they can build and host it all through the same platform.

9. Easy to Use Dashboard and cPanel

InterServer’s client area is modern and easy to navigate. From there you can have an overview of your domains, servers, hosting plans, and more.

InterServer uses cPanel for a dashboard interface, which is popular with a lot of hosting services and you can log in there via the client area.

The first thing you’ll notice is that cPanel’s main page is very busy. It can even feel overwhelming at first.

However, you don’t need to search through endless items to find what you’re looking for. The search bar at the top makes it easy to find a specific function. Just type what you’re looking for into the search bar and cPanel will immediately pull it up for you.

There’s a reason why so many services use cPanel. It’s simple to use and can be picked up by anyone thanks to its layout and search function.

10. OK Uptime 99.95%

Uptime is crucial when choosing a web hosting provider. After all, you want to make sure that when you’re paying for a service to keep your website on the Internet, it’s actually keeping your website on the Internet.

Most hosting providers that we review claim an uptime of 99.9%, but we still like to do our own tests to provide you with the most complete and accurate information possible.

InterServer delivered an average uptime of 99.95% for the last 6 months (with 43 outages). This is not the best uptime we’ve seen but still good enough to fit in the industry-standard 99.91% – 99.93%

Here’s the last 6-month average uptime:

• April 2024: 99.83%
• March 2024: 99.99%
• February 2024: 100%
• January 2024: 99.99%
• December 2021: 99.99%
• November 2021: 100%

Good thing that InterServer comes with a 99.9% uptime guarantee. Meaning that they promise that the network will be available 99.9% in the given month (excluding scheduled maintenance). In case they will not meet their guarantee, credits will be given.

Cons of Using InterServer Hosting

Now it’s time to check out the downsides of InterServer.

1. Free Domain Not Included

While it is possible to purchase a domain name through InterServer, they do not offer free domains.

To get a domain, you’re going to have to pay, but InterServer offers these domains at a discount. Typically, you’re going to spend around $15-$20 for a domain name for one year using a service like GoDaddy. With InterServer, you’re paying about $7.99.

However, there is a catch. You will pay $7.99 only if you sign up with their long-term plans. In case you want to sign up on a monthly basis, then you will have to pay more. For example .com domain would cost you $11.00 on a monthly plan.

2. Lack of Data Center Locations

The physical location of data centers can majorly influence your website’s speed and uptime. Meaning, if your server is far away from its users, it will take more time for information to arrive at its destination. Since the process of obtaining data can be lengthy due to further locations, it can also make the site’s page load time slower, and that in turn creates a negative user experience.

Currently, InterServer has its servers housed in four data centers, all located in the US: three servers in Secaucus, NJ, and one in Los Angeles. That is not much, especially compared to some hosts who have 20+ data centers all around the globe.

So, if you’re located outside of the US or if most of your web traffic is formed by non-US visitors, you might re-think whether InterServer is for you.

3. Misleading Price Lock Guarantee

InterServer allows you to keep the price that you signed up with through its price lock guarantee. According to them, this means that your initial sign-up price is never subject to change.

However, on a closer look (and after talking to their customer support agent), this seems not to be true, and the guarantee is only valid during the signup period. So, for example, if you sign up for their monthly plan ($2.50/mo), the price lock guarantee is only valid for a month, and after that, you’ll have to pay the renewal price of $7 per month, which will no longer increase.

The same logic applies to their annual plans:

• $2.50 for 1 month. Renews at $7 for 1 month.
• $15.00 for 6 months. Renews at $42 for 6 months.
• $30.00 for 12 months. Renews at $84 for one year.

InterServer Cost, Plans, and Payment Methods

InterServer comes with only one shared hosting plan:

Quick Facts

• Domain: No. Starts at $7.99/year.
• Ease of Signup: Easy.
• Money-Back: 30-day money-back guarantee.
• Payment Methods: All credit and debit cards and PayPal.
• Hidden Fees and Clauses: The price lock guarantee is misleading.
• Upsells: No upsells.
• Account Activation: Quick account activation.
• Control Panel and Dashboard: cPanel.
• Installation of Apps and CMSs (WordPress, Joomla, etc.): One-click installs for 450+ cloud apps.

Do We Recommend InterServer?

Yes. But there are better options available.

With InterServer, you’re getting a highly secure host with quality customer service and fast speed. Not to mention added free bonuses like email and site migration.

The ability to build your site, get email accounts, and host the website all through InterServer makes this an all-in-one service, which is always preferred. Moreover, InterServer has shown solid page load times.

We are a bit worried about InterServer’s inconsistent uptime, but lately, they have shown improved results.

While the domains are not free, InterServer still provides them at a discount, so it’s not going to make too much of a difference.

Have you used InterServer before? Please consider leaving a review below — good or bad — doesn’t really matter as long it’s helpful to our visitors.